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Overview

JokersFancyDress.co.uk, Is always tries to offer 100% customer satisfaction. If at any time you are not happy, please call us on 0118 9781572 and we will call you back and deal with the complaint personally. Alternatively, if you are happy with our service please email and let us know.

Contact Details

To contact Jokers Fancy Dress Ltd,
You may email customerservice@jokersfancydress.co.uk
Alternatively you can telephone on 0118 9781572.
Postal communication should be made to:

Jokers Fancy Dress Ltd
18 Eden way
Winnersh
Wokingham
Berkshire
RG41 5PQ
UNITED KINGDOM

Making A Purchase

Having FUN JUST GOT BETTER. Simply look at our on line catalogue, clicking on any items for further information and to add to the shopping cart. After you have finished shopping,  continue to the checkout. At checkout time you will be asked to fill in a few details that we need in order to process the order.

Methods of Payment

All major credit or debit card payments via online Netbanx service for secure card processing...
Please note that no order will be dispatched for shipping until it is paid for in full.
For your security and comfort, all credit and debit card transactions are made directly with Netbanx and we do not even see your credit card details, ever.

Stock Availability

We try all time to have all items in stock, but on the occasion that our suppliers are also out of stock we will contact you with a delivery date for that item and ship free next day when the item comes into stock, or you can have a full refund.

Postage & Shipping

Parcel force statistics show that our customers within their delivery expectations and without complaint receive 98% of all parcels.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, (Before mid day on the day of placing the order) please do so immediately via telephone, fax or via email. You will be given an order cancellation number based on the time and date of the cancellation including communication method of the cancellation. Cancellations made via email and fax will be timed at time of reading, not sending or receipt. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.( postage and packing cost are not refundable)

Returns Policy - Cancellation Of Order

All goods purchased from Jokers fancy dress.co.uk may be returned for refund, exchange or replacement within 7 working days from receipt of delivery
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:
1. You must take care of our goods in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without any damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (most items do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our office.
We are not the manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
2. You or your carrier is responsible for any returned goods until they reach our office. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.
3. We regret that outbound shipping; packing and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.
4. We try to make refunds within 5 Woking days of receipt back to jokers fancy dress. Co.uk ,we do promise to make all refunds within 20woking days from receipt of goods to our Office. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
5. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
6. Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you; otherwise they will be destroyed within 100 calendar days from their receipt back to us.
7. We are sorry but we are unable to replace or exchange an item until the original is returned to Jokers fancy dress. Co.uk’ there will be no exceptions.
8. If goods are purchased in advance for a present or delivered while on holiday, aforementioned 7-day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case-by-case basis:

• Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund the goods to the value of 60% of the purchase price (excluding shipping) or refund of 100% (excluding shipping) if taken as a coupon redeemable in the future at Jokers fancy dress.co.uk. ( by phone only)
• Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.

7 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Product Guarantee

All of our products come with our 30-day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Product Images

All images, for costumes or items, are used with the kind permission of the Copyright holder/manufactures. Jokers fancy dress.co.uk make every effort to maintain up to date descriptions and try to use such 'up to date' images that are representative and reflect the item to be purchased. However Jokers fancy dress. Co.uk cannot be held responsible for (1) any perception you may have in product representation and (2) the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.
It is also important to note that some colours may vary slightly from what you see on screen to the product you received, depending on your monitor screen resolution and colour/display settings. We are aware that images look different on different PC's using different browsers and having different colour and screen resolution settings.

VAT Tax Charges - General

All the prices in the store are shown inclusive and exclusive of VAT where applicable at the standard rates some items may be zero-rated. We sell in UK Pounds Sterling (£) only
VAT is applicable to any purchase with destination address within the UK or EU and is calculated based upon the shipping address detail, any one wishing to reclaim vat must do so through HM revenue and customs.

Credit Card Security

No credit or debit card or similar information is held by Jokers fancy dress.co.uk as all transactions are concluded via Natwest and Netbanx. You will note that after checkout, you will jump to the Netbanx Secure Servers to make you payment in a secure and encrypted channel. At no time are credit card details held or stored or passed via the Jokers fancy dress.co.uk.
We pride ourselves in this area and guarantee your credit card privacy via Netbanx Secure online payments.

General

Before shipping, we reserve the right to decline, reject or cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.
All prices are correct at time of publication. Jokers fancy dress.co.uk reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference., should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.
All goods remain the property of Jokers fancy dress Ltd until paid for in full.